The team does a step-by-step process of contacting the insurance company to check patient eligibility and whether the patient's health insurance company covers the required procedures.
Portal Verification
Verifying initial appointments through insurance portals.
IEHP Insurance Process
Verifying Inland Empire Health Plan (IEHP) insurances and requesting authorizations if needed.
Outbound Calls
Insurance calls, active insurance updates, out-of-network issues, new patient packets, PCP information, and IEHP referral calls.
